Shipping policy

This policy explains how HAYA Legacy processes and ships online orders. Shipping options, charges, and available destinations are shown at checkout. An order is not considered accepted until payment is authorized and HAYA Legacy confirms that the product can be fulfilled.

1. Order processing time In-stock orders are normally prepared within 1-3 business days, excluding weekends and Ontario statutory holidays. Processing time is separate from carrier transit time. During launches, promotions, holidays, weather events, or unusually high order volume, processing may take longer.
2. Shipping rates Available shipping methods and charges are calculated or displayed at checkout before payment. Any free-shipping offer, minimum-spend threshold, promotional rate, or regional restriction applies only when it is shown during checkout and may change from time to time.
3. Estimated delivery time Delivery estimates begin after the order is dispatched. Estimates shown at checkout or in a shipping confirmation are not guarantees unless the selected carrier service expressly provides a guarantee. Carrier delays caused by weather, customs, labour disruption, peak periods, incorrect addresses, or other events outside our reasonable control may affect delivery.
4. Order confirmation and shipment tracking After you place an order, you will receive an order confirmation at the email address provided. A shipping confirmation and tracking number will be sent when tracking is available. Tracking may take time to update after the label is created.
5. Address accuracy and changes Customers are responsible for entering a complete and accurate name, street address, unit number, city, province or state, postal or ZIP code, telephone number, and email address. Contact us immediately if information is incorrect. Address changes are not guaranteed after fulfilment begins. HAYA Legacy is not responsible for delays or losses caused by information supplied incorrectly by the customer.
6. Undeliverable and returned-to-sender parcels If a parcel is returned because of an incorrect or incomplete address, refusal, an unclaimed delivery, repeated failed delivery attempts, or another customer-related reason, we will contact you after the parcel is received. Reshipping charges may apply. If a refund is approved instead of reshipment, original shipping charges and any non-recoverable carrier fees may be deducted where permitted by law.
7. Delivered status and missing parcels If tracking shows delivered but you cannot locate the parcel, check the delivery area, household members, neighbours, building reception, parcel locker, and any delivery photo or carrier notice. Contact the carrier and HAYA Legacy promptly. We will assist with a reasonable carrier investigation, but a replacement or refund is not automatic when the carrier confirms delivery to the address provided.
8. Lost or damaged shipments Report a parcel that appears lost, damaged, opened, or tampered with as soon as possible. Keep the product, packaging, shipping label, and all packing materials while the claim is reviewed. Photos and other information may be required. Remedies depend on the carrier investigation, available inventory, and applicable law.
9. Split shipments An order may be sent in more than one package. When this happens, separate tracking information may be provided. You will not be charged additional shipping solely because HAYA Legacy chooses to split an order, unless you separately request another shipping arrangement.
10. Pre-orders and made-to-order products A product page will identify an item as pre-order, made-to-order, custom, or subject to an extended processing time. Any stated dispatch date is an estimate unless expressly guaranteed. When an order contains both in-stock and pre-order items, the order may ship together when all items are ready unless otherwise stated.
11. Risk of loss and delivery Responsibility for the shipment is handled in accordance with applicable law and the selected carrier service.
12. Shipping contact For shipping questions, contact:

Email: info@hayatrading.ca

Telephone: +1 (437) 734-2224

Business location: Ontario, Canada