Refund policy

Thank you for shopping with HAYA Legacy. We want you to feel confident when ordering from us. This policy explains when an item may be returned, the condition required for acceptance, and how refunds are processed. HAYA Legacy is a brand operated by Haya Trading Inc. in Ontario, Canada.

1. Return request window You may request a return within 14 calendar days after the order is marked delivered by the carrier. Returns requested after this period may be declined, except where applicable law requires otherwise.

2. Return authorization Before sending anything back, contact info@hayatrading.ca with your order number and the item(s) you wish to return. Do not mail a return until HAYA Legacy provides approval and return instructions. Unauthorized returns may be delayed or refused.

3. Time to send an approved return After approval, the package must be handed to the return carrier within 7 calendar days. Keep the tracking receipt until the return has been completed.

4. Condition of returned items A returned product must meet all of the following conditions:

Unworn, unwashed, unaltered, and unused.

Free from perfume, smoke, makeup, deodorant, hair, pet hair, stains, and other marks.

Original tags attached and original packaging included.

Returned with the order number or other proof of purchase.

Packed securely so that the product is not damaged in transit.

5. Items not eligible for return The following items are final sale or non-returnable, unless they arrive damaged, defective, or incorrect:

Custom-made, personalized, or altered products.

Gift cards.

Clearance products clearly marked "Final Sale" before purchase.

Products that have been worn, washed, altered, damaged, or returned without original tags.

Hijabs, scarves, underscarves, or similar hygiene-sensitive products when worn, washed, tags are removed, or sealed packaging has been opened where applicable.

Any item identified as non-returnable on its product page before checkout.

6. Change-of-mind and sizing returns For a return caused by preference, colour choice, fit, or sizing, the customer is responsible for return shipping costs. Original delivery charges are non-refundable. We recommend reviewing the size guide and product measurements before ordering.

7. Damaged, defective, or incorrect items Inspect your order promptly after delivery. Contact us within 48 hours if an item is damaged, defective, or different from what you ordered. Include your order number, a description of the issue, clear photos of the full item and the affected area, and photos of the shipping label and packaging. If the issue is verified, HAYA Legacy will provide an appropriate remedy, which may include replacement, repair, store credit, or refund, and will cover reasonable return shipping when a return is required.

8. Colour and appearance We make reasonable efforts to present product colours and details accurately. Colours may appear slightly different because of lighting, photography, screen settings, or device display. A minor display difference is not automatically considered a defect.

9. Exchanges Exchanges are subject to inventory availability. The fastest option may be to return the eligible item and place a new order. HAYA Legacy does not guarantee that a requested size or colour will remain in stock while a return is in transit.

10. Return shipping risk For customer-paid returns, use a trackable service. HAYA Legacy is not responsible for a return package that is lost, delayed, or damaged before it reaches the approved return address.

11. Inspection and approval After the return is received, it will be inspected. We will notify you whether the return is approved. Items that do not meet this policy may be declined and may be sent back to the customer at the customer’s expense.

12. Original shipping charges Original shipping charges are not refundable unless the return results from a verified error by HAYA Legacy or applicable law requires otherwise. Express or upgraded delivery charges are not refundable when standard delivery would otherwise have applied.

13. Order cancellations and changes Contact us as soon as possible if you need to cancel or change an order. We will try to help, but cancellation or modification is not guaranteed once payment has been authorized, inventory has been allocated, or fulfilment has started. If a paid order is cancelled by HAYA Legacy before shipment, the applicable amount will be refunded.

14. Return contact and address Start every return by contacting:

Email: info@hayatrading.ca

Telephone: +1 (437) 734-2224

Approved return address: Ontario, Canada

Do not send a return to the business address or any other address unless it is confirmed in writing by HAYA Legacy.