Privacy policy

1. Who we are

HAYA Legacy is a brand operated by Haya Trading Inc. in Ontario, Canada. In this Privacy Policy, "HAYA Legacy", "we", "us" and "our" refer to Haya Trading Inc. as the organization responsible for the personal information described here, subject to the roles of Shopify and other service providers.

2. Personal information we collect

Depending on how you use our store, we may collect:

• Contact information, including name, email address, telephone number and billing or shipping address.
• Order information, including products, sizes, prices, discounts, delivery details, returns and customer-service history.
• Payment-related information processed by Shopify and enabled payment providers. We do not need to receive or store complete payment-card numbers in our own systems.
• Account information, login details and preferences when customer accounts are enabled.
• Communications, reviews, form submissions and information you choose to provide.
• Device and usage information, such as IP address, browser, device type, cookie identifiers, pages viewed and interactions with the store.
• Marketing preferences and information about consent or unsubscribe requests.

3. Why we use information

• Process payments, orders, fulfilment, delivery, returns and refunds.
• Provide customer service and communicate about an order.
• Prevent fraud, abuse and security incidents.
• Operate, troubleshoot and improve the store.
• Meet accounting, tax, legal and record-keeping obligations.
• Send promotional communications when we have appropriate consent or another lawful basis, and honour unsubscribe requests.
• Measure store performance and advertising only through tools that have been disclosed and configured with appropriate controls.

4. Consent and choices

We seek meaningful consent where required. You may withdraw consent to optional uses, including marketing, subject to legal or operational limitations. Withdrawing marketing consent does not stop necessary order, security or customer-service messages.

5. Service providers and disclosures

We may disclose information to service providers that support the store, including Shopify, payment processors, hosting and infrastructure providers, shipping carriers, email and customer-support providers, analytics providers, advertising platforms, accountants, advisers and fraud-prevention services. They may process information in Canada or other countries, where it may be subject to local law.

We may also disclose information where required by law, to protect legal rights or safety, in connection with a corporate transaction, or with your direction or consent.

6. Cookies and similar technologies

The store uses essential technologies required for functions such as cart, checkout, security and preferences. Optional analytics or advertising technologies may also be used when enabled. Details and available choices are described in the Cookie Policy and consent interface.

7. Retention

We retain personal information only as long as reasonably necessary for customer service, fraud prevention, accounting, tax, disputes and legal obligations. Retention periods vary by information type.

8. Safeguards

We use safeguards appropriate to the information and services used. No online system can be guaranteed completely secure. Business accounts should use limited access, strong unique passwords and multi-factor authentication where available.

9. Privacy breaches

Haya Trading Inc. will assess suspected privacy breaches and take required containment, recordkeeping, notification and reporting steps under applicable law.

10. Access and correction

You may request access to or correction of personal information under our control, subject to identity verification and legal exceptions, or make a privacy complaint.

11. Children

The store is intended for a general adult shopping audience and is not directed to children. We do not knowingly seek personal information from children for behavioural advertising or marketing.

12. Third-party links

The store may link to websites or services that we do not control. Their privacy practices are governed by their own policies.

13. Changes to this policy

We may update this policy for operational, legal or technical changes. The revised version will show a new effective date, with notice where required.

14. Contact

Privacy inquiries and requests: info@hayatrading.ca | Haya Trading Inc. | Ontario, Canada | +1 (437) 734-2224